Overview

The Technology Support Rep II will be located at the Domino’s headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. 

The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly. 

Other aspects of the role include:

Provide support to co-workers to ensure effective sharing of best practices
Increase knowledge through continuing Domino’s Pulse education classes
Working in our beautiful World Resource Center in Ann Arbor, Michigan.
Ideal candidates will be technically savvy, have previous Help Desk experience
First 3 months of the role will be training and M-F, 9-6 EST
Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am

Onsite Tuesday & Thursday’s 
Pay for the role is $20/hr plus a 5% bonus 
If you are a motivated to get into an innovative and forward thinking company like Domino’s, we want you!

Qualifications

2+ years of help desk experience preferred
Bachelor’s Degree preferred; not required
Ability to work nights and weekends is a must!
Experience with remote support preferred
Familiarity with basic networking
SQL experience preferred (reading & executing existing queries)
Previous telecom and/or networking experience preferred
Qualifications
What you need to have:

High school diploma required – Bachelor’s degree preferred
1-2 years of enterprise resource planning system experience
Strong communication skills both written and verbal
Strong interpersonal skills
Detail oriented
Great problem-solving/investigative skills
Exceptional customer service skills
Ability to independently plan, organize and prioritize one’s own activities
Persistent work ethic with a positive, team player mentality
What makes you stand out:

Experience with PeopleSoft Finance
Experience using a Ticketing Management applications (ServiceNow)