Overview
Avant-garde hotel opening seeks an in-room dining server to facilitate and execute room service as well as the servicing of grab-and-go concept on each floor.
Job Requirements:
Follow the established procedures to ensure knowledgeable, correct and efficient order taking
Set up orders on trays and tables and transport them to guest floors and rooms
Serve any dishes to guests while explaining the contents and preparation
Ascertain a guest’s satisfaction and handle any problem which may arise by informing a manager of the problem and how it was resolved
Serve and clear food and beverage items in an unobtrusive and professional manner
Remove trays and tables from guest rooms
Maintain a Room Service control sheet
Set up the lobby coffee service
Anticipate and service guests’ needs
Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
Be familiar with the menus, including preparation, ingredients and description
Be familiar with the wine list and wine and beverage service including stemware used
Complete opening and closing side work as assigned
Provide confident and educated advice on menu options as well as food and beverage pairings
Recognize and address potential intoxicated, disruptive or undesirable guests
Conduct oneself in a professional manner at all times to reflect the hotel standards
Demonstrate a high degree of drive and determination
Keep the work area clean and tidy at all times
Assist with responsibilities and duties in other departments and as assigned by management
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Good reading, writing and oral proficiency in the English language
Good wine and food knowledge
Ability to work well unsupervised
Basic computer and/or POS skills
Physical Demands:
Continuous standing and walking
Negotiating wet tile floor and steps
Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
Hand and elbow movements for polishing glassware, silver, setting up tables, pouring and mixing drinks
Ability to carry trays weighing up to 30 lbs.
Ability to push/pull carts up to 100 lbs.on a continuous basis
Carrying over the shoulder occasionally
Qualified candidates may apply at aparium.com/careers… scroll down to the Daxton Hotel Location in Birmingham, MI, and select In-Room Dining Server.