Under physician direction and supervision, prepares patients for office visit, takes vital signs and records in medical record, obtains patient chief complaint, escorts patient to exam room, and prepares patient for physician visit. Assures patients are ready in the exam rooms for physician/mid-level provider arrival. Reviews patient medical record to assure that all needed test results, forms and reports are available to physician/provider. Assists physicians/providers with procedures and processes specimens according to established procedures. Performs in-office testing at direction of physician/provider e.g. EKG’s, vision testing, strep tests, urinalysis, suture removals, injections, immunizations, etc. Assists physicians with completion of patient forms as requested by third parties. Arranges patient hospital admissions and test scheduling. Assures that clinical areas and drug sample areas are maintained according to Joint Commission and other regulatory agencies. Maintains exam rooms to insure supplies are present and that room and equipment is in working order and in clean condition. May be required to assist with patient phone triage.


Prepares patient for office visit -obtains patient medical record, assures that necessary reports, forms and test results are available in the record, escort’s patient to exam room. Obtains and documents patient vital signs and chief complaint. Assists patients with gowning as necessary. Assists physician or provider with examinations or procedures. Processes specimens according to established protocols. Completes in-office as directed by physician/provider, e.g. EKG’s. injections, immunizations, vision tests, strep cultures, etc. Is able to demonstrate competency in performing these Maintains exam rooms to assure that equipment is in good working condition, supplies are available, room and contents are clean. Assures that room is safe for all ages of patients/visitors, e.g. sharps containers are stored in appropriate fashion. Assists physician/provider with completion of patient forms as requested by third parties, e.g. Workers comp, disability, etc. May be required to assist with copying of records for release of information requests. Assists physician and providers with prescription refill calls and patient call backs. Assists with managed care referral process, pre-authorization, and pre-certification processes. Schedules patient appointments with other physicians or ancillary testing departments at direction of physician. Arranges for inpatient admission to hospital. Assures that clinical work environment meets Joint Commission and other regulatory agency requirements. Works in conjunction with MPC Clinical Coordinator, and others to assure compliance. May be requested to assist with the medical record audit process. Documents patient phone calls and advice/treatment given in the patient medical record. Assists physician with keeping problem lists and medication lists up to date. Assists physician with preventive medicine tracking, e.g. mammograms, Halc for diabetics, well-baby and well-child exams, etc. Develops and maintains appropriate patient logs and records, e.g., test ordered, such that tracking is possible to insure that test results are received, reviewed by physician and communication is given to the patient. Assists physician and Office Coordinator in the development and maintenance of procedures that accomplish recall systems for patient testing, e.g. HalC for diabetics, Coumadin logs, etc. May assist with medication, laboratory and radiology order entry (including ECGs) into the EHR if a credentialed Medical Assistant through an approved ICE NCCA provider. (If not credentialed at time of hire, must obtain certification within six months from the date of hire, and cannot perform this job duty until certification is obtained. Failure to obtain certification within the required timeframe will result in termination.) Maintains patient confidentiality of information pertinent to patients, physicians, providers, families and visitors. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Evaluates factors related to safety, effectiveness, efficiency, environmental concerns and cost and chooses the option that results in acceptable outcomes. Receives and evaluates incoming telephone calls according to Best Practice Model for MPC and SJMHS customer service standards. Involves physician and or providers as appropriate to assure patient triage protocols are followed. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. H~DS Identify problems, offer solutions and participate in their resolution. Behaves in accordance with the Mission, Vision, and Values of SJMHS Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Knowledgeable of age-specific needs of patients following appropriate guidelines. Interacts with patients and others in a non-judgmental and nondiscriminatory manner that is sensitive to cultural, racial and ethnic diversity. Attends monthly staff meetings and contributes/participates actively. Attends other requested meetings as appropriate. May require travel to other SJMHS sites within SE Michigan. Other duties as assigned.






Performs other duties as assigned.




CMA, RMA, CCMA, or NCMA, certification through an NCCA accredited program (see approved provider list below); or LPN (Licensed Practical Nurse) or RN (Registered Nurse) through the State of Michigan; or is eligible to register to take the exam through one of the approved providers prior to date of hire, and successfully attains CMA, RMA, CCMA or NCMA certification within 6 months from date of hire. The approved provider list includes the American Association of Medical Assistants (AAMA), the American Medical Technologists (AMT), the National HealthCareer Association (NHA) or the National Center for Competency Testing (NCCT). Required;


2 years previous clinical experience or equivalent combination of education and experience preferred.


Formal education in medical terminology and anatomy & physiology preferred




Familiarity with common prescription drugs Ability to demonstrate competency in obtaining accurate vital signs and in the performance of in-office procedures Must participate in and be knowledgeable in mandatory safety education and environment of care, e.g. infection control, universal precautions, medical waste disposal, quality control and proficiency testing for office equipment, proper handling of specimens, electrical safety, sterilization techniques, etc.

Experience with managed care plans and the associated requirements of patient

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, as well as 100 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2 million visits annually.